You’ll need to bring your tracking number, government-issued photo ID, and your door tag number.FedEx will hold your package for up to 7 days for both FedEx Ground ® service and FedEx Express ® service before it’s returned to the shipper.You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. If the address on your ID doesn’t match the address on the package label, you’ll also need to bring an alternative form of ID.If your name doesn’t match the name on the package label, you’ll need the tracking number.Your notification type will depend on whether your phone number was added to the shipping label and/or if you’re using the FedEx Delivery Manager ® app. You’ll receive a text, automated phone call, or email. When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. “The security of our customers’ shipments is a top priority and we are committed to treating our customers’ packages with the utmost care,″ FedEx said, adding that it would deliver recovered packages wherever possible and seek resolution for any damaged shipments.Īfter the packages were found in the ravine about 30 miles north of Birmingham, the sheriff's office guarded them until FedEx could send trucks to collect them. Photos on the office's Facebook page showed workers on Thanksgiving Day retrieving the packages.I requested my package to be held for pickup at a FedEx location. All the information that we can share will be shared when we can share it."įedEx said in a statement that the person involved was no longer providing service for FedEx Ground and said it was cooperating with law enforcement. "More to come, please be patient as we are currently getting into all the details. "There have been many questions coming in, mainly from media, regarding the FedEx debacle," Moon said. The driver’s name was not released, and Moon did not indicate whether any charges were possible.
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